Coronavirus Update

We're reopening our doors soon

8th June 2020

We are eager to re-open our doors on the 16th July and cannot wait to start welcoming our guests back. Our reservations teams are in and available to take new bookings, we will of course postpone or refund any deposits if the government guidance means that we cannot accommodate your reservation.

We recognise the uncertainty and concern that Coronavirus (COVID-19) may be causing and the preservation of the health, wellbeing and safety of our guests and team members is our top priority.

We want to let you know of some of the things we have put in place to ensure you that we are able to open safely-

  • A thorough risk assessment has been completed in line with government guidelines
  • Hand sanitising stations available before entry to the hotels and available for use throughout
  • We have heightened our cleaning regimes with special focus on high touch areas
  • All employees who are on duty, receive ongoing additional training on new standards of operating protocols.
  • Temperature checks for staff
  • Perspex screens at our reception and all of our till points

We have every confidence in our team delivering a safe operation through social distancing and exemplary hygiene and we are excited to be welcoming guests back to the hotels.

We can not wait to get back to doing what we do best!

For those of you who would like more detail on how our operating procedures are designed to keep you safe, we are happy to share these with you.

For further information, please contact the team and we will be more than happy to help: –

Peckforton Castle: 01829 260 930 / PCReception@BHGUK.com

Nunsmere Hall: 01606 889 100 / NHReception@BHGUK.com

Inglewood Manor: 0151 339 5105 / IWReception@BHGUK.com

 

Please note that current office hours are 9:00am-5:00pm Mon-Fri

An update from our hotels

23rd March 2020

We recognise the increased uncertainty and concern that Coronavirus (COVID-19) may be causing and the preservation of the health, wellbeing and safety of our guests and team members is our top priority. We continue to act upon any and all Government directives.

On Friday 20th March the government announced that all bars, restaurants etc. must close their doors as of Friday evening. With regret this does mean that the Boutique hotel group is closed until further notice, in principle until the end of June following government guidelines.

We will continue to update on this rapidly developing situation and if anything changes then we will of course be in touch with you as soon as possible.

From Monday 1st June 2020 we will be offering wedding show rounds by appointment only. We do also have the option of organising a Zoom call should you wish to. Please don’t hesitate to contact us to organise.

If you do have any questions surrounding your booking with us, then please do not hesitate to give us a call or email us at the relevant hotel. Our reception phone lines and emails are however being monitored between the hours of 9am and 4pm Monday – Friday. We do ask that if you do not receive a reply that you contact the relevant hotel directly on the below where you will be directed accordingly.

Nunsmere Hall – NHreception@bhguk.com 01606 889100

Peckforton Castle – PCreception@bhguk.com 01829 260930

Inglewood Manor –  IWreception@bhguk.com 0151 339 5105

Please do bear with us as we are receiving a high volume of calls and emails.

We thank you for your support and patience during this time,

With kindest possible regards,

 

Matthew Naylor

Director